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RifanRosadi
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blue screen critical prosses died, kernel power 41

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omen dc11111tx

my notebook always random blue screen, i already try many sollution i found in internet but it didnt work even when i reinstalling my windows, please help

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The_Fossette
HP Support Agent
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@RifanRosadi

 

I reviewed your post and I understand that you are getting random bluescreen errors on the computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c04593971

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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RifanRosadi
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thats not working, the blue screen still appear and now with whea uncorrectable error, help me please

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The_Fossette
HP Support Agent
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Message 4 of 6
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@RifanRosadi

 

Follow the steps in the below article and perform a system restore back to the date when everything was working fine on the computer.

 

Refer to the below article for detailed steps.

 

https://support.hp.com/in-en/document/c03327545

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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RifanRosadi
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i am already reset my laptop but still not work, the bluescreen still appear and there is no dump file in the minidump folder

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Echo_Lake
HP Support Agent
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@RifanRosadi

Thank you for posting back.

 

Since you have already tried most of the troubleshooting steps to resolve this issue,
I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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