brand new OMEN by HP 17 running cpu too hot after 15 min gaming

[Mortificator]

Hi all,

I am having issues with brand new gaming omen 17 - after 15 min gaming, my CPU goes to 90+ degrees, when just in windows it runs around 58C. I went to HP service center and they repasted it. I undervolted the CPU by -0.135 and disabled turbo boost power max. I am still getting 84C under load (TW:warhammer II), seems a little too hot for a brand new laptop. I searched various forums and people are not having over 75C under heavy gaming. I must say that I moved to Vietnam and ambient temperature is around 27C celsius in my room.

Any suggestions? Is it normal for this laptop class to run CPU so hot? I wanted to repaste by myself, but its a 1 week old laptop and voiding warranty does not seem as good idea.

See the screenshot for temperatures,

Cheers,

Mortificator

[Damnation]

is this the one with rx580. mine gets pretty hot. first couple days were great but the **bleep** thing keeps crashing on the games it is marketed to run. bummer

[Damnation]

is this the one with rx580? mine gets pretty hot. first couple days were great but the **bleep** thing keeps crashing on the games like quake champions and doom forcing a restart on its own or a hard reset if it gets stuck and doesnt work it out on its own.

[Mortificator]

Hi there,

No it is the one with GTX 1070 and I7700HQ.

Seems crazy, for a new laptop I would be expecting temps around 75C max. I am thinking of returning that and choose another brand or the new omen X17.

If you get crashes, you should demand check up of the laptop or return.

cheers

[Damnation]

its the driver updates from windows and amd. i fixed it by factory reset. laptop has not crashed one time since using hp recovery. i installed thermal framework, bios and tried to get the amd driver from hp but it just tried to install the same driver i had before that was causing heat and crash. temps stay under 90c and laptop runs great so i just want the rest of the drivers but they arent available for my model so **bleep**. they were there 2 days ago!!!! its brand new. im considering keeping but we need access to updated drivers and all the info they have on this machine. hp support assitant does not fetch the drivers because its calling the laptop an0xx and not an012dx. rx580 is in a laptop and the software version amd has on it factory is hp specific so this driver has not been updated in a while and everyone using amd drivers are using desktop drivers wondering why they are overheating. lol what a mess. been up a week straight. im going to lay down rest and get some sleep and deal with this tommorrow as i will have time off work. if im not gonna be able to get drivers and if this is going to be one big head ache to own im just going to return while i have the chance. shame. its a wonderful laptop

[OMEN80]

https://www.theregister.co.uk/2017/05/04/intel_i77700_heat_spike_problems/

https://ark.intel.com/products/97185/Intel-Core-i7-7700HQ-Processor-6M-Cache-up-to-3_80-GHz

TJUNCTION    100°C   so it's not a problem on paper

[Mortificator]

TJMax is of course 100C - however who understands computers knows that if your brand new laptop has CPU temps close to 100C after 10 minutes of gaming, there is something wrong.

I have returned mine, after showing them the temps they accepted it and will change it for new one with no question.

[OMEN80]

GL,

i'm curious abot the new temps

[Damnation]

Hmmm seems battery is 93% and not charging. Why is the battery draining when i keep it plugged in?

[JensenFirefly]

I finally figured it out!!! Turbo boost max power is at 45!! I set it to 20 then 10 and bam!!! 100 fps in fallout4 and a temp of 70c!