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pbicez
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broken bottom screw on 2019 HP omen 15

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HP OMEN 15
Microsoft Windows 10 (64-bit)

i've had the HP OMEN 15 laptop for about 6 months now.and today i was planning to take the bottom cover off for some cleaning.the top screw is easily removed.but the 2 bottom screw is really hard to remove,to the point where the screw is now broken.i can't screw it back in or unscrew it,the laptop function no problem but now i can't do any kind of maintenance on it.does HP warantee cover this kind of problem?i wanted to bring it to repair shop but im afraid it would void the warantee. any help is aprpeciated.

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banhien
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@pbicez wrote:.
....but the 2 bottom screw is really hard to remove,to the point where the screw is now broken.i can't screw it back in or unscrew it,...

@pbicez 

 

You destroyed your machine and then claim warranty. I don't think vendors (including HP) would do that.

 

Hope this makes sense.

 

Regards.

BH
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pbicez
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if the top screws are also broken then yes it is my fault maybe because i use screwdriver that is to big or not using it properly.the top screw is fine,only the bottom screw that are broken.So i was thinking maybe it is a defective screw.But if i can't claim warranty,would HP accept service for something like this?i wouldn't mind paying a little bit since it's just a screw.

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