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vladimirssmirno
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broken keyboard

HP Recommended
OMEN by HP - 17-an101na 3ZV26EA
Microsoft Windows 10 (64-bit)

two keyboards broke in 1.5 years. when the computer warms up, the keys stop working, if it cools down, then everything works. and so constantly what could be the problem? maybe there were similar cases?

[personal info removed]

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praveenbv
HP Support Agent
HP Support Agent
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Hi@vladimirssmirno, Welcome to the HP Support Community!

 

Let us initiate the keyboard test by following the below steps:

 

  • Turn off the laptop.
  • Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  • On the main menu, click Component Tests.

 

Figure : Selecting Component Tests from the main menu

 

  • The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.

 

Figure : Sample list of Component Tests

 

  • Keyboard Test - The Keyboard test provides a quick interactive functional test of the keys on the keyboard. A keyboard is required for this test. To run the test, click Keyboard, and then click Run once.
    The Keyboard Test time is 3 minutes.

 

If the keyboard test runs and fails then you may reach out to our HP phone support team to explore the available service options for your laptop. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

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vladimirssmirno
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no keyboard breaks the second time the first time it broke replaced under warranty. Now I broke again and gave it back under warranty. maybe there were the same cases? or is the motherboard to blame? as the computer heats up the keyboard does not respond to pressing, when the computer is turned off and falls off, the keyboard works again.

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praveenbv
HP Support Agent
HP Support Agent
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Hi @vladimirssmirno,

 

Welcome to the HP Support Community.  

 

As this is a hardware issue, I'd suggest you Contact HP in your region regarding the service options for your computer. 

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.   

 

Have a great day!  

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

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