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cant download and play

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hp pavillion gaming laptop 17 cd1014na
Microsoft Windows 10 (64-bit)

hi so i purchased this gaming laptop yesterday i have signed in to all relevant apps and tried to download games from xbox app, i have a full ultimate mebership and i couldnt download and play anything, and i mean anything, the laptop is connected to internet, i have enough memory ect... any ideas how to fix this would be very very welcomed..

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@spikedmacaroon , welcome to the Community.


This doesn't sound like it would be a HP hardware problem.  I suggest that you contact XBox's Customer Support for help.  They are the experts on the Service and should be able to help you solve your problem.

I am not an HP Employee!!

Intelligence is God given. Wisdom is the sum of our mistakes!!
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