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spikedmacaroon
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Message 1 of 2
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Flag Post

cant download and play

‎02-23-2021 01:24 PM

HP Recommended
Product: hp pavillion gaming laptop 17 cd1014na
Operating System: Microsoft Windows 10 (64-bit)

hi so i purchased this gaming laptop yesterday i have signed in to all relevant apps and tried to download games from xbox app, i have a full ultimate mebership and i couldnt download and play anything, and i mean anything, the laptop is connected to internet, i have enough memory ect... any ideas how to fix this would be very very welcomed..

1 REPLY 1
old_geekster
Level 16
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Message 2 of 2
Flag Post

‎02-23-2021 07:23 PM

HP Recommended

@spikedmacaroon , welcome to the Community.

 

This doesn't sound like it would be a HP hardware problem.  I suggest that you contact XBox's Customer Support for help.  They are the experts on the Service and should be able to help you solve your problem.



I am not an HP Employee!!
Intelligence is God given. Wisdom is the sum of our mistakes!!
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