cancel
Showing results for 
Search instead for 
Did you mean: 
MS580
New member
3 0 0 0
Message 1 of 2
388
Flag Post

charger heat

HP Recommended
omen 15_dh0009ne
Microsoft Windows 10 (64-bit)

hello,

I bought a new omen laptop last week (model: omen-15-dh0009ne -2019edition-) and I discover that the adapter get to much hot while gaming sometimes it burned my hand 

on normal use it the adapter tem. between 50 c when battery is full

while gaming the adapter reaches 65-75 c when battery is full

and when charging the battery and gaming in the same time it burn my hand when I touch it

 

is this normal or not???? 

 

1 REPLY 1
KrazyToad
HP Support Agent
HP Support Agent
22,744 22,731 1,364 1,380
Message 2 of 2
Flag Post
HP Recommended

@MS580

 

Welcome to HP Community

 

I have gone through your Post 

 

The Ac Adapter needs to be replaced. I suggest you contact HP Support for replacement Adapter

 

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation