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charger heat

HP Recommended
omen 15_dh0009ne
Microsoft Windows 10 (64-bit)


I bought a new omen laptop last week (model: omen-15-dh0009ne -2019edition-) and I discover that the adapter get to much hot while gaming sometimes it burned my hand 

on normal use it the adapter tem. between 50 c when battery is full

while gaming the adapter reaches 65-75 c when battery is full

and when charging the battery and gaming in the same time it burn my hand when I touch it


is this normal or not???? 


HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to HP Community


I have gone through your Post 


The Ac Adapter needs to be replaced. I suggest you contact HP Support for replacement Adapter


1) Click on this link - 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

I Am An HP Employee

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