cooling fan on my HP omen laptop shuts off when downloading windows updates.

[Wiccy]

Hi there.  I use my laptop extensively for my work, and I've noticed that whenever HP updates are being downloaded via Windows Update,  the fans shut off after only a couple of minutes despite being on max cooling.  As these can take some time to download,  is there any way to stop the fans shutting off?   every time I have to re-open the Omen app and click on performance to turn the fans back on again and its not a good thing else the CPU temperature sky-rockets,   I've already had to send my laptop back in for repair recently,  i don't want to have to do so again because the fans decided not to kick in when the CPU gets too hot.   It only does it while downloading via Windows Update as far as I know.

[ub6424]

Hello @Wiccy 

Sorry to hear that you are having problems ... I would like to help you.

I want the check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> copy/paste to following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

BIOS Version/Date

(2) Start windows <device manager>

- Expand <Disk drives>

- Expand <Display adapters>

- Expand <Network adapters>

- Expand <Sound, video and game controllers>

--->>> Send screenshot

(3) Please report your results