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10-07-2020 09:16 AM
Product: omen 15
Operating System: Microsoft Windows 10 (64-bit)
My cpu while gaming is going 97* C and it the upper surface of the keyboard gets a lot hot that i cannot touch it. in every game with out playing it the temperature immediatly goes to 96*C and when i play its stays at 97*C and the laptop is getting very very hot. gpu is fine though.
1 REPLY 1
10-09-2020 03:48 PM
@Jaber_k502 Welcome to HP Community!
I understand that you are facing an overheating issue.
I have a few steps to resolve this issue:
Symptoms of heat issues and causes of excessive heat
The following list describes some of the issues caused by overheating in the notebook:
Games stop responding during play.
Windows stops responding during use.
Fans inside the notebook become louder because they are spinning faster as the laptop gets hot, to remove the heat.
When starting the laptop, it sometimes stops at a black screen and does not open into Windows. Windows usually stop responding when it does open.
The following list describes some causes of excessive heat:
Dust inside the laptop.
A new component, such as a hard drive, is added. The extra component causes the power supply to work harder and generate more heat. Extra heat also radiates off the new component and adds to the temperature inside the case.
Over time, some cooling fans might slow down and wear out, as the laptop is getting hot, depending on the usage of the laptop.
High ambient room temperature.
Step 1: Removing dust and lint by cleaning vents
Step 2: Ensuring proper space for ventilation
Step 3: Updating the BIOS
Step 4: Using HP CoolSense technology
Step 5: Placing the notebook in a cooler room
Step 6: Testing for hardware failure
If the hardware has failed, capture the failure ID and revert for further assistance.
If the Fan is Noisy and Spins Constantly, PC is Warmer than Normal: Click here for more details.
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