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Phantomghost
Level 1
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Message 1 of 2
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display contrast lowers when i unplug from charging

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pavillion 15ec 0100ax
Microsoft Windows 10 (64-bit)

i got this issue after the F.10 bios update once i had installed  whenever i unplug my laptop from charging my display would go dim and  the display looses its contrast which makes the display look too bad. plzz need help

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
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Message 2 of 2
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@Phantomghost

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • 1. Go to the Start menu and open the Control Panel
  • 2. In the Control Panel, go to Power Options
  • 3. After the Power Options window pops up, click on Change Plan Settings to look at your current power plan
  • 4. Choose the option to Change advanced power settings located at the bottom of the window. This will open up the Advanced Power Options window
  • 5. Scroll down to the Display option. Expand it to show the Adaptive Brightness option
  • 6. Choose to turn on or turn off this feature for both when it’s on battery power and when the computer is plugged in
  • 7. Save the settings through clicking Apply and then OK
  • If you don’t find an Adaptive Display setting, your device might not have a built-in ambient light sensor.
  • 8. If you followed the instructions but the adaptive brightness didn’t change your auto-brightness setting, you’ll need to turn off the Sensor Monitoring service by pressing Win + R and typing services.msc. Then press Enter
  • 9. In the services window, click on the Sensor Monitoring Service which will lead to the service settings window
  • 10. Click Stop and select Disabled from the drop-down menu found next to the Startup type
  • 11. Save changes by clicking OK

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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