fTPM bios stuttering on AMD gaming laptop

[Flliper2118]

I still have fTPM issue on my gaming laptop. Its stuttering at least one time per day. The bios is latest version (F.22 Rev.A).

I tried all recommendations to solve problem but neither one help

[Rainbow23]

Hi @Flliper2118,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

Your PC hardware is the first place that you should look when determining how to fix stuttering. This is because overheated and overutilized hardware is often the leading culprit when it comes to online game stuttering. Here are the top 3 things to look for with your hardware.

1. UNDERPOWERED GPU

Trying to play a game when you don’t have powerful enough hardware is one of the biggest reasons for game stuttering. When you purchase a game for your PC, you should always check the recommended settings and specifications. This is particularly important with graphics-intensive games, because PCs that lack the components recommended by the game developer will stutter due to lack of resources.

2. OVERHEATING

Similarly, if your setup lacks adequate cooling, your computer may overheat. Running components at or beyond their recommended capacity for long periods, which is a side effect of trying to play on an underpowered CPU or GPU, will generate a lot of heat. If your cooling system is not up to the task of dissipating that heat, you can potentially damage your components. And if your device does overheat, your game may start to stutter and run erratically.

3. RAM USAGE

Another reason why you need to carefully check the system requirements for any game you want to play is to ensure adequate RAM. That’s because if you plan to play modern triple-A (AAA) games on your computer, you need to make sure it has at least 16GB of RAM.

In gaming, RAM helps computers improve frame rates and frame pacing. If you don’t have enough RAM, your computer can’t process the information it needs quickly enough, which leads to overall poor performance and game stuttering.

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Flliper2118]

This problem is not related to video games. My laptop can be running in idle and still happens a stuttering on 1-5 seconds. I have already written in the description that there is a problem with the BIOS that has not been fixed and about this problem already written AMD (https://www.amd.com/en/support/kb/faq/pa-410) and another users. I dont understand why HP cant still fix that problem?!

[Rainbow23]

Hi @Flliper2118,

Welcome to HP Support Community. 
  

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!