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‎10-02-2020 08:45 AM

HP Recommended
Product: HP pavillion Gaming laptop
Operating System: Microsoft Windows 10 (64-bit)

Hi , I recently got a HP pavillion gaming laptop that shipped with windows 10 home. However I want to upgrade it to windows 10 pro as I know that I have a windows 10 pro license linked to my microsoft account.

I don't have a physical copy of the key so I have to rely on my Microsoft account for the activation

Can anyone tell me How to upgrade to windows 10 pro so that the microsoft account can detect it and use the key linked ??

 

Thank you

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-02-2020 08:59 AM

HP Recommended

@SGiri 

 

If you purchased Microsoft 10 Pro then Microsoft has a copy of your purchase.

 

HP does not have the information - and the new computer does not likely have that information.

 

 

You need to get help from Microsoft Support

Scroll down to the bottom of the page to switch your region / language

 

Select a topic.  For example, select "Activate Windows"

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

 

Dragon-Fur

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1 REPLY 1

‎10-02-2020 08:59 AM

HP Recommended

@SGiri 

 

If you purchased Microsoft 10 Pro then Microsoft has a copy of your purchase.

 

HP does not have the information - and the new computer does not likely have that information.

 

 

You need to get help from Microsoft Support

Scroll down to the bottom of the page to switch your region / language

 

Select a topic.  For example, select "Activate Windows"

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

 

Dragon-Fur

Was this reply helpful? Yes No
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