03-17-2017 04:15 PM
everytime i play a game it freezes up or stops working and I get a message that Internet explorer has stopped working and needs to close the page...this happens on Pogo games and on Wild Tangent games. Also I keep getting script error messages that will not go away whether or not I say yes or no to stop running them, they just keep popping up
Please someone help....this has never happened before and I hope I do not have a virus. I have Windows 8.1 and IE 11, but the same thing happens if I try to use Google Chrome. I have tried several things turned off script debugging and notifications and I still get Script error messages. I made sure Flash was enabled . I unchecked active x ..?????? not sure what else do to...
03-18-2017 04:26 PM
Hello, @niknak1 - Hope you are well
Thanks for your continued participation in HP support forums! I will be glad to be of your assistance!
I see that you are getting “Script error” while playing online games on your HP notebook. I would like to help
Let’s start by completely resetting your browser. Follow the steps below and check:
To reset the Internet explorer:
- Press the “Windows key” + “R” to get the “Run” window.
- Type “inetcpl.cpl” and press ok to get the internet explorer properties.
- Go to “Advanced” tab and select “Reset” option to completely reset the internet explorer.
- Now open the internet explorer and try playing games.
To reset Chrome:
- At the top right, click More (Three horizontal dots) and then Settings.
- At the bottom, click Show advanced settings.
- Under the section "Reset settings,” click Reset settings.
- In the box that appears, click Reset.
Alternatively, check http://bitly.com/2nE0BZs if the issue persists.
Please let me know if this resolves the issue, or if you require further assistance!
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