Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 2
Flag Post

gaming laptop underpeforming

HP Recommended
Pavilion gaming 15
Microsoft Windows 10 (64-bit)

my gaming laptop has been underpeforming really bad 

my gaming laptop spec HP pavilion gaming 15

gtx 1650m

ryzen 5 3550h

by the way the laptop has single channel memory.

when i was playing apex legends i got 18 fps on the lowest settings

and on fortnite i got 120 fps

HP Support Agent
HP Support Agent
28,807 28,792 1,917 2,540
Message 2 of 2
Flag Post
HP Recommended



I reviewed your post and I understand that you are facing performance issues.


Don’t worry, I assure you I will try my best to get this sorted.


What is the product number of your computer?


Meanwhile, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.


Let me know how it goes and you have a great day!


P.S: Welcome to the HP Support Community 😊


If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!



Stay Home – Stay Safe

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation