have to plug and unplug every 2-3 mins

[fametrm]

My laptop has been not responding recently. It always happen every 2-3 minutes. The quick solution is plug the charger or unplug if it's charging and I have to plug and unplug while working all the time.

Does charging all the time affects this error? And what is the solution?

Thank you very much.

[Photoray002]

Hello @fametrm 

Which Omen do you have? IF you can find the Product Number in the HP Support Assistant, give me that.

How long have you had it?

[fametrm]

Here is the product number 1AD35PA#AKL

I bought it 2 years ago but been using it recently 12+ hours a day for 1 month.

[Photoray002 · Accepted solution]

Well, my guess is that the battery is failing and causing the issue, regardless of how you say you've used it. You can try a couple of things to see what happens.

Go to Device Manager>Batteries and drop the arrow down to expand it.

Right click on Microsoft ACPI-Compliant Control Method Battery and uninstall it.

Reboot the laptop and give it a minute to reinstall the battery automatically. See if it changes anything.

If nothing.... I don't remember if that model came with the UEFI Diagnostics or not.

Start up the PC and rapidly tap the ESC key until a menu appears.

Choose F2 for diagnostics.

IF the full diagnostics is available, go to Component Tests>Power and test the battery.

If its not available, you can download the Windows version of the diagnostics. Its not as reliable but if the battery is bad, it usually find it most of the time.  https://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

Usually I have seen this sort of thing be a bad battery. If the diagnostics finds it, you will know for sure. But sometimes the diagnostics doesn't, but the battery can still bad.

[fametrm]

It does work. Thank you very much. You saved my life 😊

[Photoray002]

Thanks for the follow up. Glad its working now.  😃

[Photoray002]

Maybe something to keep in mind now that you've had a scare...

The more you put recycles on the battery meaning the more you discharge and recharge it, the sooner it will reach its end of life. If you are gaming with it, play games while plugged in as much as possible.

You will also have higher performance than on battery only.

Plus assuming you have a built in battery, I have seen them get hot and bulge if you run them on battery-only for an extended amount of time (after they're over a year old). If it bulge's, it will warp the case and you will know it. If this happens some day, you will want to disconnect the battery and replace it, or at least remove it for safety.