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‎08-10-2020 10:27 PM

HP Recommended
Product: hp pavillion gaming 15-ec
Operating System: Microsoft Windows 10 (64-bit)
Hello, actually I  bought a new hp pavilion gaming laptop two months ago,  and now today it causing battery problems my bios is up-to-date and my all drivers are up-to-date. My battery is not charging at all , means today I do not know why the battery is charging very slow so much that even in a whole day there will not be 100% battery and sometimes the laptop locks automatically. So, please reply to me with a right solution which will work for me.

 

 
 

 
 

 

 

 

 

 
 
 
 
 
 
Hello.actually I bought a new hp pavilion laptop two months ago and now today it causing battery problems my bios is up-to-date and all drivers are up-to-date. My battery is not charging at all, meaning today I do not why the battery is slowing down so much that even in a whole day there will not be 100% battery. and sometimes Laptop locks automatically. I don"t know why this is happening with the battery. So, please reply to me with a solution I want a right solution. 
1 REPLY 1

‎08-13-2020 10:53 AM

HP Recommended

@Gamerzz Welcome to HP Community!

 

I understand that you are unable to charge the laptop.

 

In that case, I would suggets you perform the battery test and adapter test.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose the battery and adapter and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

Please let us know the result.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

 

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