heating issue

[Yuvi_514]

my hp Victus laptop is heating too much . Though the CPU reads a temperature of just 50` C while the base of my laptop that just starts burning so bad like it have caught fire. even i' m  not playing no games whenever I starts my laptop it starts getting hotter and hotter .Please tell me what am I supposed to do to prevent such  heating issues in my laptop. Once I played GTA 5 in my laptop from then it started heating. now i have even deleted that game but   my devices starts heating so bad as soon as I turn it on .

[Irfan_06]

Hi @Yuvi_514,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I see that you are facing an overheating issue with your Laptop.

A) Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC and Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

B) Kindly refer to the steps on this link and let me know if that resolves the issue.

C) Check the 'OMEN Performance Control' setting by clicking on the link.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day.

Irwin6

HP Support

[Irfan_06]

Hi @Yuvi_514,

If the issue that you were facing with your HP product still persists,  kindly help me with the details requested to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support