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ruhaan_1
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Message 1 of 4
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heating roblem in omen laptop

HP Recommended
OMEN Laptop - 15-ek0019tx
Microsoft Windows 11

i have omen 15 laptop while gaming it is overheating and sometimes the the screen turns black . i play fortnite at lowest setting but the same problem occurs everytime 

 

3 REPLIES 3
ub6424
Level 10
6,337 6,306 322 502
Message 2 of 4
Flag Post
HP Recommended

Hello @ruhaan_1 

 

In your case: Service is required !
- The notebook should be disassembled and checked.
- Thermal paste for CPU GPU and bridges should be renewed
- The function of the fan(s) must be checked
- General cleaning ...

 

Solution (A) If you have technical skills, you can do it yourself:

See: Maintenance and Service Guide

 

Solution (B) If you can't do that, you should have it serviced by a professional notebook (chip level) repair store.

 

Additional notes:

Update BIOS

HP Notebook System BIOS Update (Intel Processors)

F.11 Rev.A13.2 MBMay 23, 2022Download

Why ?

https://support.hp.com/us-en/document/ish_4123786-2338478-16

Quote: "

Updating the BIOS is recommended as standard maintenance of the computer. It can also help resolve the following issues:

 

  • An available BIOS update resolves a specific issue or improves computer performance.
  • The current BIOS does not support a hardware component or a Windows upgrade.
  • HP Support recommends installing a specific BIOS update.

"

 

 

best regards

---

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make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

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             ⌨️

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ruhaan_1
Author
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Message 3 of 4
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HP Recommended

no !! it turned off aotomatically while gaming and was very overheated

 

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ub6424
Level 10
6,337 6,306 322 502
Message 4 of 4
Flag Post
HP Recommended

Hello @ruhaan_1 

 

Continuous overheating causes the thermal paste to dry out [ It loses its important function ! ], so that it has to be renewed. In this case, the thermal paste must always be renewed, otherwise components can be damaged.

Therefore I have strongly advised you to do the service.

 

best regards

---

Dear Community Member, please click the button [ YES ] on "Was this reply helpful?" to say Thanks and

make it easier for other people to find this type of solution by marking the reply ▶️ [ Accept as Solution ] ◀️

Do this on the post I wrote that helped solve it.

Thank you very much

             ⌨️

Was this reply helpful? Yes No
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