hey

[tunche]

hey i'm locked out my bios i have a power password but i made a different password for the administrator now when i put the password in 3 times it doesn't give me a code it says system failed

[Kuroi_Kenshi]

Hi @tunche,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your PC!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Restart the Laptop:

• Shut down the laptop completely.
• Turn it back on and immediately start pressing the Escape key repeatedly. This should bring up the Startup Menu.

Access System Recovery Options:

• From the Startup Menu, press F10 to enter the BIOS Setup.
• However, if the administrator password prompt appears again, proceed to the next steps.

Perform a BIOS Reset:

• Power off the laptop.
• Unplug the power cord and remove the battery (if removable).
• Press and hold the power button for about 15 seconds to discharge any residual power.
• Reattach the battery and plug in the power cord.
• Turn on the laptop and check if you can access the BIOS without the password prompt.

Use the HP Utility:

• If the above steps don't work, you may need to use HP’s utility tools.
• Download the HP PC Hardware Diagnostics from HP Support.
• Create a bootable USB with the diagnostic tool and attempt to access the BIOS settings via the utility.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,