Post new question
Posts: 1
Member Since: ‎04-12-2017
Message 1 of 2 (171 Views)

how to close applications like mail,window store.

Product Name: HP OMEN 15-5116tx.
Operating System: Microsoft Windows 8.1 (64-bit)

whenever I am using applications like mail,windows store,weather,even though I close them with the X sign,they continue in the background.

at the time of shutdown,I have to go to ctrl+alt+del to open task manager and manually select them to close.


0 Kudos
HP Support Agent
Posts: 7,015
Member Since: ‎08-10-2016
Message 2 of 2 (139 Views)

Re: how to close applications like mail,window store.

[ Edited ]



Thanks for posting your question in the HP community. A very Good Day to you. Smiley Happy I understand that you need assistance with closing store apps in windows 8.1 I’ll be delighted to assist you with this.


You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue. Brilliant effort from your end. Kudos to you for that.

  • Did you try checking by pressing Alt + F4 to close the specific application when it is active and while in use?

Please try these steps from the links given below.

These are third party links. Please do not click on any ad, image, download, popup or link or anywhere else as these are third party links meant only for viewing information.

Link 1:

Link 2:

Link 3:

Link 4:


Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. Smiley Happy  Please reach out for any issues and I'll be there to assist you.  Smiley Happy


To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. Smiley Happy

If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.  Smiley Happy


Take care now and have a splendid week ahead. 


I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation