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ThePhatestChub
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Message 1 of 2
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hp gaming laptop game lag issues

HP Recommended
hp gaming laptop 15
Microsoft Windows 10 (64-bit)

recently ive been getting issues with lag on certain games like call of duty and rocket league even they ran smoothly before, ive gone through my setting to try to fix this but i just cant seem to figure it out

system information:

OS Name Microsoft Windows 10 Home
Version 10.0.18363 Build 18363
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name LAPTOP-NPF8I3K2
System Manufacturer HP
System Model HP Pavilion Gaming Laptop 15-ec0xxx
System Type x64-based PC
System SKU 7QS79UA#ABA
Processor AMD Ryzen 5 3550H with Radeon Vega Mobile Gfx, 2100 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date AMI F.02, 9/20/2019
SMBIOS Version 3.2
Embedded Controller Version 96.16
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 86D4
BaseBoard Version 96.16
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\windows
System Directory C:\windows\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.18362.1171"
User Name LAPTOP-NPF8I3K2\crash
Time Zone Eastern Standard Time
Installed Physical Memory (RAM) 8.00 GB
Total Physical Memory 5.92 GB
Available Physical Memory 1.72 GB
Total Virtual Memory 19.4 GB
Available Virtual Memory 9.75 GB
Page File Space 13.5 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes

1 REPLY 1
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@ThePhatestChub

 

I reviewed your post and I understand that there is a lag when you are playing games.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you update the BIOS and the graphics driver from the below link and check whether the issue is resolved.

 

BIOS: https://ftp.hp.com/pub/softpaq/sp108501-109000/sp108921.exe

 

Nvidia: https://ftp.hp.com/pub/softpaq/sp103501-104000/sp103831.exe

 

AMD: https://ftp.hp.com/pub/softpaq/sp107501-108000/sp107633.exe

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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