hp immersive audio Surround Sound effect is missing

[SUJEET1234]

Product: HP OMEN 
Operating System: Microsoft Windows 10 (64-Bit)
Hello there,

My laptop is: HP OMEN 

Serial number: [edited]

product number: 4RJ78PA#ACJ

The issue is as follows:

After a windows update, the B&O driver stopped working, tried uninstalling the audio drivers based on a couple responces i found in the forums, and after the 18th restart I gave up.

The B&O drivers are completely missing from my laptop and uninstalling the audio drivers and re-installing them from page with suggested drivers for my machine does nothing.

There is no separate download for the B&O drivers anywhere on the site.

My volume is extremely low in most cases. Is complete windows reinstall the only option here?

Hope you can assist with a quick solution.

[Riddle_Decipher · Accepted solution]

@SUJEET1234 Welcome to HP Community! You are persistent, it'd have posted here by the 4th restart! 😛

Did you check with a headphone or an external set of speakers to check if that works?

Did you update to the latest drivers from the HP website?

(Click here to find and install, if you haven't)

If the issue persists, please try the below steps:

1. Go to Windows Device Manager > Sound, video and game controllers section.
2. In the list of audio device drivers, look for Realtek High Definition Audio or Conexant (depending on what driver you have).
3. Right-click and select Disable. The downward arrow displays on this driver, indicating it is disabled. (NOTE: At this point, you won’t be able to play any music files.)
4. Right-click and select Update Driver Software.
5. Select Browse my computer for driver software.
6. Select Let me pick from a list of device drivers on my computer.
7. You should see a window that says Select the device driver you want to install for this hardware. NOTE: If you see a window that says something like This is the best driver for this device, exit the window and repeat steps 4, 5, and 6.
8. In the Model box, highlight High Definition Audio Device (this is the substitute audio device driver) and click Next.
9. At the Update Driver Warning window, click Yes. You should see a confirmation window with High Definition Audio Device displayed. Click Close.
10. In the list of audio device drivers in the Sound, video and game controllers section, you’ll notice that the High Definition Audio Device now displays instead of Realtek High Definition Audio.
11. At the prompt to reboot, click Yes.
12. Enjoy your music now with no compression

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[SUJEET1234]

Thank You for your support ....My Problem has been Solved..😊

[asmita6658]

That's great @SUJEET1234. Happy to hear that. 

If you need further assistance feel free to reach out to us.

Have a great day!