hp omen 15-dh0005a overheat

[Brian93R]

Hi, i recently bought a 2019 omen 15, with corei7 9570h and a RTX 2070 max q, full specs here (https://www8.hp.com/co/es/laptops/product-details/product-specifications/29205774).

I was asking if is safe for this computer to run so hot, specially on the processor, reaching temperatures of 97°C constanly.

I try using Intel XTU to undervolt (-0.15V), and this only make that the time to reach 97-100°C is a little higher, but is not a solution, i use the fans at max since i start and that doesn´t seem to help.

Is there anything i can do?

[The_Fossette]

@Brian93R,

Welcome to the HP Support Community!

 I reviewed your post and I understand that the computer is overheating.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

https://support.hp.com/in-en/drivers

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Brian93R]

@The_Fossette Srry for not repply, been bussy with work.

I did what you suggest, and the ressults are the same. Is there any other thing i could try, a friend suggest me that maybe changing the thermal paste could reduce the temps, is this a valid option?

[asmita6658]

@Brian93R

Appreciate you trying the steps. I'd suggest you Contact HP in your region regarding the service options for your computer.

If you are having trouble navigating through the above options, please send me a private message with the region you are contacting us from. Check next to your profile Name, you should see a little blue envelope, please click on it.  

Have a great day! 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!