hp omen 15-en0023dx not charging when plugged in

[Ignacio969]

my hp omen recently stopped charging i believed i was the charger being faulty since it was old and torn but i just bought a new charger for it the same kind and it started to charge i left it to charge for 30 minutes and tried to power it on but it was still on 1% and died again but then the charging light would not even come on unless i tried turning on the laptop at one point after leaving it alone for around 3 hours the light came back on at some point but the laptop wouldnt not have enough power to turn on. I recieved a few suggestions saying to remove the battery and try powering it on without it but still the same result no charging light no power any help or suggestions?

[Rainbow23]

Hi @Ignacio969

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

As you have already tried all the troubleshooting steps, this could be a hardware issue with the unit and may need repair. We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

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