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OMEN Laptop - 15-en0023dx

my hp omen recently stopped charging i believed i was the charger being faulty since it was old and torn but i just bought a new charger for it the same kind and it started to charge i left it to charge for 30 minutes and tried to power it on but it was still on 1% and died again but then the charging light would not even come on unless i tried turning on the laptop at one point after leaving it alone for around 3 hours the light came back on at some point but the laptop wouldnt not have enough power to turn on. I recieved a few suggestions saying to remove the battery and try powering it on without it but still the same result no charging light no power any help or suggestions?

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Hi @Ignacio969

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

 

As you have already tried all the troubleshooting steps, this could be a hardware issue with the unit and may need repair. We need to provide the solution to this issue in a private message as this information cannot be shared on a public post.

 

I have sent you a private message with this information. 

In order to access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link 

 

Keep me posted and have a great day ahead! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping.

Rainbow23 - HP Support.
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