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Jeans23
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(hp omen 15-en0029nr) the lighting section does not appear in my omen commad center

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hp omen 15-en0029nr
Microsoft Windows 10 (64-bit)

Why in my omen command center the lighting section does not appear and I do not understand why if this laptop says it in its specifications

 

Omen Command Center 10_2_2020 11_27_18 AM.png

 

I always update it but it never comes out and I already uninstalled it but it doesn't appear anyway

 

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banhien
Level 19
Level 19
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Message 2 of 2
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@Jeans23 

 

Its specs

 

         https://support.hp.com/au-en/document/c06656946

 

Which says nothing about keyboard. My machine specs clearly says it has

 

         Full-size 4-zone lighting backlit keyboard with numeric keypad and NKRO   

 

And its OCC shows:

 

             OCC zone.png

 

Updated: I've found parts for your machine. For keyboard, it is M00666-001 and it ONLY has 1Zone as shown on the following link

 

              https://partsurfer.hp.com/Search.aspx?searchText=3J967UA

 

Regards.

 

           

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



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1 REPLY 1
banhien
Level 19
Level 19
92,721 92,599 11,987 25,553
Message 2 of 2
Flag Post
HP Recommended

@Jeans23 

 

Its specs

 

         https://support.hp.com/au-en/document/c06656946

 

Which says nothing about keyboard. My machine specs clearly says it has

 

         Full-size 4-zone lighting backlit keyboard with numeric keypad and NKRO   

 

And its OCC shows:

 

             OCC zone.png

 

Updated: I've found parts for your machine. For keyboard, it is M00666-001 and it ONLY has 1Zone as shown on the following link

 

              https://partsurfer.hp.com/Search.aspx?searchText=3J967UA

 

Regards.

 

           

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.



View solution in original post

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