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(hp omen 15-en0029nr) the lighting section does not appear in my omen commad center
10-02-2020 09:57 AM - edited 10-02-2020 12:34 PM

Why in my omen command center the lighting section does not appear and I do not understand why if this laptop says it in its specifications
I always update it but it never comes out and I already uninstalled it but it doesn't appear anyway
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10-03-2020 11:34 PM - edited 10-03-2020 11:54 PM

Its specs
https://support.hp.com/au-en/document/c06656946
Which says nothing about keyboard. My machine specs clearly says it has
Full-size 4-zone lighting backlit keyboard with numeric keypad and NKRO
And its OCC shows:
Updated: I've found parts for your machine. For keyboard, it is M00666-001 and it ONLY has 1Zone as shown on the following link
https://partsurfer.hp.com/Search.aspx?searchText=3J967UA
Regards.
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.
10-03-2020 11:34 PM - edited 10-03-2020 11:54 PM

Its specs
https://support.hp.com/au-en/document/c06656946
Which says nothing about keyboard. My machine specs clearly says it has
Full-size 4-zone lighting backlit keyboard with numeric keypad and NKRO
And its OCC shows:
Updated: I've found parts for your machine. For keyboard, it is M00666-001 and it ONLY has 1Zone as shown on the following link
https://partsurfer.hp.com/Search.aspx?searchText=3J967UA
Regards.
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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