cancel
Showing results for 
Search instead for 
Did you mean: 
Sourav17
New member
4 2 0 0
Message 1 of 2
1,707
Flag Post

hp omen 15 thermal throttle

HP Recommended
hp OMEN 15
Microsoft Windows 10 (64-bit)

HP omen 15 is running high on temperature, thermal throttling,

updated bios updated windows all driver, even reset pc 2 times and update everything but still thermal throttling it reaches to 98 99 degree celcius while gaming and run some cpu stress test with intel extreme utility. it displayed thermal throlling issue.

i was struggling to play game on my pc since i bought it. i thought its the game and i did graphic settings and all. but nothing worked. but now finally posting it here. 

I have checked by torching both fans are clean. let me know what is causing it running so high on temperature

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
23,557 23,515 1,069 1,102
Message 2 of 2
Flag Post
HP Recommended

@Sourav17

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

use the following steps:

  • Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

  • After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
  • Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

  • In some cases, updating the BIOS might help prevent this error from occurring. For more information on how to update the BIOS, see Updating the BIOS.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation