hp omen an012dx amd freesync issues

[AlienInside]

I updated the amd drivers and now it says freesync isn't supported. I tried the drivers from hp.com but, they're from 2017!

[AlienInside]

Is HP going to supply updated graphics drivers for the RX580 in my laptop? The current drivers don't support Freesync. 

[praveenbv]

Hi@AlienInside,

Welcome to the HP Support Community!

Apologize for the issue with the freezing. We understand it's an issue from the long-time issue on the notebook lets try a few troubleshooting steps to fix the issue.

Check for the BIOS Update?

Check for the Windows update?

Tried Adding the game to High performances in the Nivida control panel?

Download Radeon Software  updates the gaming drivers

Turn on Game Mode. Game Mode is a new feature in Windows 10 Update that improves gaming performance by limiting background processes and programs from using system resources while a game is running.

Press the Windows key and G to open the Game bar.

In the game bar, click Settings.

Click the check box next to the game title to enable Game Mode for that game.

Plug notebook PCs into an AC adapter to give the graphics card more power.

Plug notebook PCs into an AC adapter to give the graphics card more power.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[AlienInside]

I am not having problems with my laptop freezing, I am unable to turn on freesync on my laptop when I update the amd drivers to the latest. I think since my laptop says it supports freesync but, came put awhile ago it doesn't really support "freesync" but, supports amd's newer drivers "enhanced v-sync" which wasn't an option in 2017-18.

[praveenbv]

Hi@AlienInside,

I suggest you contact HP Smart Friend if you are facing issues with 3rd party Apps

Link: https://www8.hp.com/us/en/services/consumer/smartfriend-overview.html

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.