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d0ring Honor Student
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hp omen black screen

an003nt
Microsoft Windows 10 (64-bit)

when i play the division in 5-10 minutes screen goes black, no sound but pc is still running i cant see any error report or something i try recovery bios version "unable bios signature file", my drivers is last version 

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d0ring Honor Student
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hp omen black screen

gpu stress test (77degree) and same black screen 

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hp omen black screen

Hi,

 

It sounds like possibly the Graphics driver went bad in Windows as you can see the splash screen at boot.

To verify this, you can also rapidly tap the Esc key when you hit the power button until an Options menu opens.

Thats were you can choose to open the bios (F10) or boot from a USB drive (F9) .

 

If that works, you will need to have a USB drive with Windows installer mounted on it.

Use this by booting into it via the Esc key method above and go into troubleshooting to boot into Safe Mode.

 

If you dont have your HP Recovery media already burned, you will need to create a bootable usb drive with the Windows Media Creation Tool and an 4 GB drive (or larger). Do this from another computer of course.

Create media Windows 10

Choose Windows 10 Home to create.

 

Insert the drive into your bad computer and rapidly tap the Esc key for Menu Options.

Choose F9 for Boot Options and choose the USB drive.

Once it loads, it will ask you to choose yourLanguage/keyboard layout.

IMG_1910.jpg

 

Next you will see the Install now screen. On the bottom corner of that screen, click on Repair your computer.

IMG_1911.jpg

 

Next you should see the option to choose Troubleshoot.

IMG_1913.jpg

 

Choose Command Prompt.

IMG_1914-2.jpg

 

NOTE: if you do not see Command Prompt, but you do see Advanced Options, choose Advanced Options and you will get the screen above.

 

In the Command Prompt window, type this sentence exactly with spaces...

bcdedit /set {default} safeboot minimal

IMG_1915.jpg

 

If all went well, you will see the statement "The Operation Completed Successfully".

Close the Command Prompt window by typing Exit and hit Enter.

Click on Continue- Exit and continue to Windows. Windows will open in Safe Mode.

 

 

Once in Safe Mode and you don't get the Black Screen, you can try to uninstall and reinstall the graphics drivers.

Intel High-Definition (HD) Graphics Driver sp78357.exe

NVIDIA Graphics Driver sp79171.exe

NOTE: I would pre-download these files and put them on your USB drive that you already made the win10 recovery on to access in Safe Mode with no internet.

 

Click on the Windows key + X to open the power user menu and select Device Manager.

Expand Display Adapters.

 

Right-click the adapter and select Uninstall.

 

unnstall.jpg

 

 

Tick the box for Delete

 

 

 delete.JPG

 

Then run the downloaded graphics drivers.

You will have to restart after each update.

 

 

Let me know how it goes.

 

TIP: if the bios does not recognize the bootable usb drive, you will have to go into the Bios and turn off Secure Boot (and enable Legacy if available) under System Configuration > Boot Options.

 

 

Note: Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.Smiley Happy

 

I am an HP employee
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