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‎01-13-2019 10:06 AM

HP Recommended
Product: hp omen dc-0084tx
Operating System: Microsoft Windows 10 (64-bit)

Hi, i just bought an hp omen 15 with 16gb ram and  a1050ti graphic card. 

i've been using the machine for a few days now and running just chrome for web browsing the cpu temperature reaches 52-56 degrees and the laptop keeps throttling more than often. i wanted to know if this is normal or should i be worried and look for undervolting or other solutions to remedy the problem?

 

any help is deeply appreciated.

2 REPLIES 2

‎01-13-2019 10:28 AM

HP Recommended

Welcome to the HP Support Community @Aditya8118

 

Just a few things to make sure they are upto date???

 

Install:

 

Intel Dynamic Platform and Thermal Framework Client Driver(Windows 10 v1809)

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-dc0000-laptop-pc/20329817/m...

 

Reboot:

 

Install:

 

OMEN by HP - Latest OMEN Command Center Has New Performance Control Feature: Comfort Mode:

 

https://support.hp.com/us-en/product/omen-by-hp-15-dc0000-laptop-pc/20329817/model/22782670/document...

 

Reboot:

 

Install:

 

HP Firmware Pack (Intel Processors)

 

https://support.hp.com/us-en/drivers/selfservice/swdetails/omen-by-hp-15-dc0000-laptop-pc/20329817/m...

 

Reboot:

 

BIOS update fixes:

 

Version: F.06 Rev.A

Fixed in this release: - Fix an intermittent issue which causes input from the keyboard to be lost. - Provides support system Comfort Mode which lowers CPU and GPU temperatures.

NOTE: OMEN Command Center must be updated to version 6.2 (or later) from Microsoft Store with this system BIOS release to get full support for system Comfort Mode.

 

Version: F.05 Rev.A

Fixed in this release: - Updates the thermal control algorithm to improve the system thermal condition.

- Provides enhanced security.
NOTE: HP strongly recommends promptly transitioning to this updated BIOS version which supersedes all previous releases.

 

REO

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‎01-13-2019 11:49 AM - edited ‎01-13-2019 11:50 AM

HP Recommended

i did the thing you mentioned. turns out everything was uptodate except for the bios version.  currently my system has f.07 but even after doing the mentioned steps the cpu runs at the same temps. Currently(after doing the mentioned steps) the omem command center is giving the reading of 54 degree at 1-5% of cpu utilization.

 

i'm sorry but i dont think the problem is fixed.

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