hp omen. temperature and ghz speed

[subhkg]

just bought hp omen15-dc0xxx.  is it normal to have the laptop when ideal at  temperature 69C and playing games to go to 98C to 99C. also when just watching youtube the clock speed goes to 2.7 to 3.3 ghz, when the base clock is 2.2ghz.  is it normal or is there something wrong or something i need to do.  I have done all the updating, from bios to all the drives etc.   Can someone tell me what can i do for i do not want to ruin my new cpu.  tks

[Photoray002]

Hello @subhkg 

You're not the first to be concerned/complain of hight temps on that model series.

Others claim this hasn't happened to theirs. Seems to be hit and mis on who gets one.

Personally, I would not keep a laptop that runs that high of a temp when gaming. My opinion.

Question to you is... is the idle temp of 69 hit that high if you don't do anything all?

In other words, turn the laptop on and don't open anything. Let it run for 10-20 minutes and tell me if it stays in the 30s / low 40s or if it jumps up to the high 60s still. Have the laptop plugged in and on a hard surface so the vents are not plugged.

As far as the gaming temps go, the only thing I have seen work for some users is to use a tool like Intels XTU or Throttlestop for cpu undervolting. 

Or you might try going to the Control Panel>Power Options>Change plan settings>Change advanced power settings and lower the Processor power managements "Maximum processor state" to 95 and see if the game plays temperatures drop any. This should turn off the cpu's turbo mode.

Make sure its all up to date including the bios. Run Windows updater manually and force it to hunt for updates, even if it shows its up to date. Do the same for HPs Support Assistant and driver updates. Don't update the bios from the HP Support Assistant though. Go to the HP drivers page directly for that... https://support.hp.com/us-en/drivers/selfservice/omen-by-hp-15-dc0000-laptop-pc/20329817/model/22410...

[subhkg]

tks, will try to see the gaming temp later tonight with the adjustment.  About the bios, i already updated through the hp support assistance.  is there a way i can roll back the bios and update like you advised

[Photoray002]

If the bios update is working already (it would give you errors if it didnt), then leave it as it is.

But in the future, the bios update thru HPSA can be buggy sometimes.