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HP Recommended
hp omen x 2s 15
Microsoft Windows 10 (64-bit)

Hi there! Several months ago I had bought this omen laptop and upon installing all drivers, I install omen command center and it asks to install hp system event utility so I can properly use the second screen. I'm also using hp support assistant and I also tried manually downloading everything from the hp support AND downloading all drivers with sdi lite, driver booster and drivermax. No matter what I try the result is the same: my secondary screen gets flipped and if I try to rotate it it just rotates back immediately. I tried Win 10 build 1903 and 1909. I don't have a recovery partition so I only tried clean installs using Microsoft's media creation tool. Touchscreen also is flipped and it works on the wrong screen as well. I tried tablet pc settings, calibration, disabling Windows autorotation and probably lots of other things I don't remember right now. I'm all out of ideas.

1 REPLY 1
HP Recommended

@fifi64

Thank you for posting on HP Support Community.
 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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