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‎05-03-2020 10:05 AM - edited ‎05-05-2020 11:07 AM

HP Recommended
Product: Pavilion 15 - dkxxxxla

My pc freezes suddenly while I play or do any task .. It freezes in such a way that I can only forcefully turn it off, nothing else works, I thought it would soon be the hdd, but then I installed an ssd, and mounted the OS on it , then it was still happening the same, so I updated the bios to the latest version, this improved it a couple of days .. But it happened again.

Thanks in advance

1 person had the same question
1 REPLY 1

‎05-05-2020 10:53 AM

HP Recommended

Thank you for visiting our English HP Support Community. We advise you to post your question in English to insure a quick response for the Community. This can also help other users to take advantage of your post, in the case they have the same question.

Or, if you prefer, you can visit the HP Community in Spanish, and post your question there so you can get support in Spanish.

 

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