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hp pavilion gaming ec 1052ax temps at 102c

HP Recommended
ec 1052ax
Microsoft Windows 10 (64-bit)

i recently bought hp pavilion gaming laptop ec 1052ax and and after playing gta v for just 5 mins my keyboard is hot to touch and also temperatures shown in omen comman center as 102 c and i am worried about the temps and i have gone through all the related questions answers and all the jobs are done

clean vents

hp cool sense

extensive 2 hrs diagnostics test done no errors

updated bios f11

reset os in settings

still the temperatures are at 97-102c

and also checked no processes are running in task manager

with just chrome tabs temps are around 80+c

is there any callback for this model are any help can be done from your side as design flaws and also hinge is swinging for fan speed at 3

 

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HP Support Agent
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@dheerajvarma56

Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

  • Have you tried uninstalling the game and checked the system temperature?
  • Does computer run hot while playing other games?

You can prevent overheating by making sure there is adequate ventilation around the computer, the fan vents are cleaned regularly, and the BIOS is up-to-date. For more information, go to Protecting and Caring for your HP Notebook PC.

 

Click here: https://support.hp.com/in-en/document/c01657439 to know more about Reducing Heat Inside the Laptop to Prevent Overheating.

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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yes playing any game making it hot eaily 95+ degrees

any task idle temps are at 80+

already said to you gone through all the answers u already given nothing works so kept a new question

even with chrome open 80+ temperatures are recorded 

i already using a laptop stand to elevate the laptop nothing works with me

bought laptop just 17 days used it

 

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@dheerajvarma56

Thank you for posting back.

 

Since you have already tried most of the troubleshooting steps to resolve the issue and the issue persists. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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