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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎01-03-2020 08:22 PM

HP Recommended
Product: Pavilion15

I bought my computer pavilion 15 -cx0056wm on Amazon on September 2019. However I found that the warranty date start from July 2018, and it is already expired. I am wondering the warranty date should or should not start from the date I purchase computer?

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‎01-04-2020 03:32 AM

HP Recommended

Hi @jerry19911

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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‎01-04-2020 02:43 AM

HP Recommended

Hi

Yes it should.

 

SSID WiFi Born On.png

 

Mine was made mid 2015, and the 16 th of Jan 2016 was when I ran the initial install on it.

So if it is registered with HP the dates should align, but either way keep your proof of purchase.

 

 

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‎01-04-2020 03:32 AM

HP Recommended

Hi @jerry19911

 

Welcome to the HP Support Community. 

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

 

Thank you for visiting the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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