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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎03-08-2021 01:27 AM

HP Recommended
Product: HP Pavilion Gaming 15-cx0xxx
Operating System: Microsoft Windows 10 (64-bit)

Hello i was working on my laptop and i saw that virtualization was disabled, when i went to the bios i was locked out by an administrator password and after some tries i got a system disable message with the code ( i-76107072). i hope there is a fix for this.

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-08-2021 09:34 AM

HP Recommended

@Rickkert0344 

That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. HP does not reset the BIOS password on the current motherboard.

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- but we can not assist in that in any way.



I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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1 REPLY 1

‎03-08-2021 09:34 AM

HP Recommended

@Rickkert0344 

That is a Disable Code but we're not permitted to provide Disable Code bypasses anymore.

If your PC reset your password on you, we can not help in that because we have no access to either the original or the new password.

We are not permitted to assist in resetting passwords due to HP Policy.
--------------------
For BIOS or power-on password resets, because the password is encoded onto a chip on the motherboard, replacement of that motherboard is required. HP does not reset the BIOS password on the current motherboard.

If you are not prepared to spend the money to get HP to replace the motherboard, you would have to take the PC to a local repair facility to see if they can do it for you -- but we can not assist in that in any way.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
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