i purchased new hp victus laptop, I'm can't claim xbox game pass in microsoft store.

[yuvi09]

Hello HP Support Team,

I recently purchased an HP Victus gaming laptop i5. As per HP’s promotion, my device should include Xbox Game Pass for PC.

However, when I try to redeem:

In Microsoft Store → “Included with this device” shows “Your device didn’t come with additional content.”

In MyHP , there is no Xbox Game Pass offer showing.

My laptop details are:

Product Name: HP Victus (Intel i5) gaming laptop

Request: Please verify my eligibility and help me redeem or provide the Xbox Game Pass code linked with my device.

Thank you

[Kuroi_Kenshi]

Hi @yuvi09,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your new HP Victus laptop isn’t showing the Xbox Game Pass offer in Microsoft Store or MyHP.

Please note:

Check Your Email – The Xbox Game Pass code is usually sent via email from HP after device registration. Be sure to check your inbox, spam/junk, and promotions folders for any emails from HP or Microsoft.

Processing Time – Sometimes it can take a few days after purchase or device registration for the offer to appear in MyHP or the Microsoft Store.

Ensure Device Registration – Make sure your laptop is registered in MyHP using the correct serial number and HP account.

If after a few days you still don’t receive the email or see the offer in MyHP, we can assist further in verifying your eligibility and redeeming the Xbox Game Pass.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,