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Does your laptop battery charge only when the laptop is turned off? Click here to view the solution

‎10-10-2025 01:32 AM

HP Recommended

hp laptop 15-fc0xxx

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1 REPLY 1

‎10-13-2025 05:09 AM

HP Recommended

Hi @vaishnavi15 

 

Welcome to the HP Support Community! We're here to help you get back up and running.

 

Thanks for sharing that. It’s understandably frustrating when a charger stops working unexpectedly, especially after just six months of use. 

 

Let’s walk through a few steps to help you confirm the issue and explore your options:

 

Step 1: Basic Checks

  • Inspect the charger and cable for any visible damage, bends, or fraying.
  • Try a different wall outlet to rule out power source issues.
  • Check the charging port on your laptop for dust or debris—gently clean it if needed.

 

Step 2: Confirm Charger Functionality

  • If possible, test your charger with another compatible HP laptop, or try a known working HP charger with your laptop. This helps isolate whether the issue is with the charger or the laptop itself.

 

Step 3: Use HP Diagnostic Tools

You can run a hardware diagnostic to check for power-related issues:

 

Let me know if you’d like help identifying the exact charger model or verifying compatibility.

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.
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