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‎01-25-2021 05:24 AM - edited ‎01-25-2021 05:32 AM

HP Recommended
Product: OMEN by HP Laptop PC
Operating System: Microsoft Windows 10 (64-bit)

see Video added 

After replacement top cover of my laptop Product no 1HQ37PA under last case id ( which actually took 3 months ) even the received part is defective . on contacting service center i was informed to format the laptop .. but still same issue persists.. now even after that they do not have any further solution ..  Request HP to see to it..

 

 

2 REPLIES 2

‎01-25-2021 06:47 PM

HP Recommended

Seems it is the keyboard backlight cable connection issue, or the keyboard is defective. I think you can contact service team to get repair.

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‎01-26-2021 10:36 PM

HP Recommended

well the same replacement was done on 18 January 2021 due to damages caused by Tight hinges ... 

now the new keyboard has this issue .. 

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