cancel
Showing results for 
Search instead for 
Did you mean: 
nugnug69
New member
1 0 0 0
Message 1 of 2
1,894
Flag Post

keyboard not working

HP Recommended
15-ce054na
Microsoft Windows 10 (64-bit)

keyboard not working some buttons dont do anything others do wrong thing

1 REPLY 1
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 2 of 2
Flag Post
HP Recommended

@nugnug69 Welcome to HP Community!

 

I understand that keyboard keys are not working.

 

Please perform the keyboard test and check.

 

1. Power off the PC and make sure that it is completely powered off.

2. Press the power button and the moment you press the power button immediately start tapping F2 key, you should see the system diagnostics screen.

3. Look for the component test, under that all the hardware will be listed, please choose Keyboard and initiate the quick test.

Note: If it fails it will generate a 24 digits alphanumeric failure id, please capture that.

 

If the test is passed, please uninstall the keyboard drivers from the device manager and update the BIOS.

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

 

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation