laptop charges when off but not when powered on

[Kurox23]

so when i turn on my laptop and is plugged in it doesnt charge but when my laptop is powered off it charges perfectly so i could only play games for like 20 mins max until is turns off?!?!?! please help ive been trying to fix this for so long

[A4Apollo]

Hi! @Kurox23,

Have you tried charging your laptop using a different adapter or battery?

Were there any recent windows update on the PC?

Please share the product number of the PC to assist you better.

Try updating the BIOS on the PC to the latest version and check if it helps.

Update the BIOS using this link. Click Here

Please try the steps recommended below.

Step 1. Go to Device Manager
Step 2. Select Batteries
Step 3. Right click the "Microsoft ACPI-Compliant Control Method Battery" that is listed there
Step 4. Click Uninstall
Step 5. At the prompt put a check in the box to remove the current driver
Step 6. Shutdown the computer

Step 7: Remove the battery for minute and then put it back in

Try performing a hard reset on the laptop and check if it helps.

Turn off the computer.
Remove the computer from any port replicator or docking station.
Disconnect all external connected peripheral devices such as USB storage devices, external displays, and printers.
Unplug the AC adapter from the computer.
For most laptops, press and hold the Power button for 15 seconds to reset.
If your laptop model is listed below, use the instructions specific to your computer.
Plug the AC adapter back into the laptop computer, but do not connect any of the peripheral devices.
Press the Power button to turn on the computer.
The computer starts normally or a startup menu opens.
If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.

Run Power Troubleshooter.

On Cortana, enter  Troubleshooter then select Troubleshooting.
Click Improve power usage to open the window, then click Next. 
This should run the troubleshooter and can fix any detected issues. You may try restarting your computer and charge your battery again.

Lastly, try running a battery test from the F2 system diagnostics page and check if the hardware components on the PC are functioning correctly.

Refer this article to know more information about running system diagnostics on your PC. Click Here

Let me know how it goes!

Take Care! 🙂

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