lid is not tight close when keeping laptop vertical

[Nabhan0020]

lid is not tight close when keeping laptop verticalLike this

[Dragon-Fur]

@Nabhan0020 

Welcome to the HP Community --

Two common causes of the notebook not  closing:

• Hinge assembly is mis-aligned or failing
• Battery is swollen - if true, the battery will fail if it has not already done so.

The ONLY solution for a swollen battery is to remove and replace the battery.

If the computer is in Warranty,  contact HP Support and submit a Warranty repair request.

If the computer is not in Warranty, check the battery - replace if needed.

Part numbers, information, battery replacement procedure

Maintenance and Service Guide 

Pages 38-39

If the hinge assembly is failing, you can hope that HP Support will fix, contact a local repair shop, or consider replacing the assembly yourself.

One of the articles on the ‘net that provides practical advice:

4 Things to Do if Your Laptop's Hinge Just Broke

HP Support – Hardware / Technical Support for Devices in Warranty

Registered Devices in Warranty:

Contact HP Support

Start here:

 HP Support virtual repair center

Printers

 Contact HP Support – Printer Support

HP Support  HP World-Wide Support

Select your region and follow the prompts

HP Support - Regional Links

 USA / Canada >   HP® Customer Support - USA

 UK >  HP® Customer Support - UK

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Reminders - READ

Case submission to HP Support is available to those whose devices registered and are still in Warranty.

Some regions display phone / chat contact information only after the case is submitted online

Not every issue is covered under the standard Hardware Warranty.  Purchased Care Pack Warranties differ by contract.

HP is not a "general" repair facility: Requests for out-of-warranty repairs are usually not accepted.

If the problem is hardware, if your device is in Warranty, if your device is Registered, and you cannot submit your case to Support, let us know and we will forward a request.

Important

HP Phone numbers you find on the Internet have likely been hijacked. Old HP phone numbers – for example, those numbers no longer used by HP since the move to “online” case submissions – might have been taken over by thieves.

Do not be a victim.

Stay vigilant.

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References / Resources

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"Fat" Battery / Bloated Battery / Swollen Battery – Sealed / Internal Battery

All batteries die, some do so quietly and some first inflate and then fail.

Swollen battery might be hiding OR there might be evidence that the battery has inflated. For example, notebook case warps or won’t close, touch-pad stops working, “odd” bulging near the keyboard.

If the battery is in a swollen or bloated condition, the battery must be removed from the computer and replaced. There are no other remedies, tests, or useful options.

From HP

HP Notebook PCs - Swelling or deformation of notebook battery

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TKB Article contributed by HP Expert Erico

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

And

Video Help

How To Generate a Detailed Laptop Battery Report

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HP Support Channel - Collection of “how-to” videos

HP Video Gallery - YouTube

• Use Categories to narrow the results. 
• Select your Video

Example – Scroll down to Category

HP PC Service Videos | Remove and Replace Parts

Cntrl-F   Search the page for Replace the Battery HP or HP Battery

Find a similar model type to your system > Select and watch your Video

No Video for your exact system?

YouTube has many, many videos - expand your search beyond the HP gallery offerings...

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, Security & Viruses, Software and Drivers, Setup & User Guides, Product Specifications, Accounts and Registration, Warranty & Repair

Open

Victus by HP 15.6 inch Gaming Laptop 15-fb0000 (598U8AV)  

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