low sound

[jaber2ahmad]

the sound is really bad meaning I can not hear it 

I tried a booster no luck    it looks like it has the drivers but again can not hear it 

Do you think the problem is the speaker s are bad?

Thank you

Jaber

processor 12th Gen Intel(R) Core(TM) i5-12450H 2.00 GHz

ram 32.0 GB 

[Kuroi_Kenshi]

Hi @jaber2ahmad,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your PC!

We're thrilled to have the opportunity to assist you and provide a solution.

Here are some steps to troubleshoot the issue:

 Check Volume and Output Settings

1. Click on the speaker icon in the taskbar (bottom-right).
2. Make sure the volume is not muted or too low.
3. Right-click the speaker icon → Click Open Sound settings.
4. Under Output, make sure Speakers (Realtek Audio or HP Audio) is selected.

Run Windows Troubleshooter

1. Right-click the speaker icon → Select Troubleshoot sound problems.
2. Follow the on-screen instructions.

Update or Reinstall Audio Drivers

1. Open Device Manager (Windows + X → Select Device Manager).
2. Expand Sound, video and game controllers.
3. Right-click on Realtek Audio (or HP Audio) → Select Update driver.
4. Click Search automatically for updated driver software.
5. If that doesn’t work:
   • Right-click Realtek Audio → Click Uninstall device.
   • Restart your laptop; Windows should reinstall the driver automatically.

Install the HP Audio Driver from HP’s Website

1. Go to HP Support.
2. Search for Victus by HP 15-fa0000.
3. Download and install the latest Realtek or HP audio driver.

 Check for BIOS or Windows Updates

1. Go to Settings → Windows Update → Check for updates.
2. Install any BIOS updates from HP Support.

Test with Headphones or External Speakers

• If headphones work fine, the laptop’s built-in speakers may be faulty.
• If sound is still bad on headphones, it’s likely a software issue.

Adjust Sound Enhancements

1. Right-click the speaker icon → Select Sounds.
2. Go to the Playback tab → Select your default speaker → Click Properties.
3. Under the Enhancements tab, disable all enhancements.
4. Click Apply and OK.

Let me know what helped.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?"—your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,