missing hard drive

edensson · ‎03-31-2021

Hi Guys,

I sent my Pavillon laptop for repair under guarantee early february,

within a month it returned but sadly the issue of overheating and freezing hadn't been resolved.

So i sent it back to HP again for repairs (to Hungary), I just got the laptop back and tried to reinstall all software and noticed:

my 1to HDD was missing and had only 256gb ssd left....

I spoke to customer service agent on WhatsApp who seemed completely lost and suggested that the 1to hard drive didn't exist.

Any suggestions for my next step as quite a lot of personal data was on that (lost) hard drive??

Thanks

ed

Prométhée · ‎03-31-2021

15-dk0044nf Product Specifications

Hello
there is not much we can do for you here

the fact is that this computer has a DD and an SSD it is also written
check if possible if it is at least present, or not at all, or it has been removed, which seems strange to me
but maybe it has not been reconnected or whatever!

If present it may not be a big deal, but see if it is a good idea to try to fix it yourself.
HP will have to be contacted again, especially if the dd has disappeared!

if necessary in France we have this:

Ecrire à HP - Réclamation |

good "confinement "

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