• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Locked

‎11-26-2019 04:44 PM

HP Recommended
Product: OmanX
Operating System: Microsoft Windows 10 (64-bit)

I had a issue with playing Diablo 3 and Overwatch. After running a few steps in order to fix my issue with blizzard tech support, they came to the following conclusion. 

 

- I am Game Master and Tech Specialist Vladosiky and I am here to address your Diablo 3 lag/stutter concern! Thank you for providing system files. I do not think this is related to the Razer Chroma issue. This is probably the issue with HP OMEN laptops. We have been seeing a ton of HP OMEN customers have this exact issue. There is a QoS connection priority setting called HP Omen HSA Service that is causing this problem after a Windows 10 update. To resolve this issue you can locate the HP Omen HSA Service in your Task Managers service tab and disable this service: https://www.howtogeek.com/66622/stupid-geek-tricks-6-ways-to-open-windows-task-manager/ You can right click and disable the service in the Services tab. You may also need to Disable the "Network Booster" option in the HP Command Center, then temporarily uninstall HP Command Center. Once you have followed these steps, please report this issue to HP so they are aware of the problem: https://h30434.www3.hp.com/t5/Gaming-Notebooks/bd-p/GamingNotebooks Our goal is to figure this out for you and to completely resolve your issue. If these steps do not help, please attach a new MSINFO and DXDIAG. Please understand we can verify if any steps were skipped when viewing these files: http://battle.net/support/article/200581 Thanks!

 

They wanted me to post this so you guys at HP were aware of this issue. It seems to be on your end and needs to be address as quickly as possible in order to stop this issue. Looks like i'm not the only one. 

 

3 REPLIES 3

‎11-26-2019 06:21 PM

HP Recommended

Hello @Milky063 

 

Yes we are aware of the issue and I have personally reported the issue to HP quite a while back.

We on the forum will have no way of knowing when the issue will be resolved yet.

 

Thank you for your patients.

Was this reply helpful? Yes No

‎11-29-2019 05:38 PM

HP Recommended

Just a heads up, I completely uninstalled OmanX command center. This fixed the issue and i will not reinstall the program till I have been notified its been fixed. 

Was this reply helpful? Yes No

‎11-30-2019 02:58 AM

HP Recommended

I doubt even I will get notified of a fix, but OK. Thanks.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.