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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-04-2020 09:13 AM

HP Recommended
Product: Envy Laptop 17-cg0xxx
Operating System: Microsoft Windows 10 (64-bit)

I use a mouse on the bottom left corner of the laptop and often I'll move it up into the keypad area (around the shift and "2" keys). There's some combination of keys that the mouse must press that shuts the laptop off immediately; by that I mean i might as well have pulled the power cord out with no battery installed. It drops dead instantly. The question is, what key combination is it that's doing that, and, given that information, how do I reassign that key combination so that it won't shut the laptop off? This never happened with my earlier Envy Laptops. This is the laptop with the fingerprint reader between the ALT and left arrow keys just to the right of the spacebar (not below the right side keypad enter key).

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