my battery burned/melted

[lted]

My computer is no longer under warranty (it was bought less than 2 years ago) and the battery overheated and began melting, ruining my computer. Is this really an out-of-warranty issue? It seems more like a battery that should have been covered under a recall.  Please help.

[lted]

I have uploaded 3 pictures and they keep disappearing. Why? Someone with HP, please get back to me.

[Anand_Andy · Accepted solution]

Hi @lted,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Notebook PC. Not to worry I will help you to get a resolution to resolve the issue.

We shall escalate this issue to the concerned team.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[lted]

I accidentally replied to the thread with sensitive information. Let me find the private message and reply there.

Thank you!

Janis

[Anand_Andy]

@lted,

Thank you for your response,  Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Please reply with your details there. 

Hope this helps! Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[lted]

I replied to the private message on 11/21/22. I received this message (to check my private messages), but there is not a new private message from you. I'm not sure what I am supposed to do next. Thank you.

[Anand_Andy]

@lted,

Thank you for providing me with the information, I have escalated your issue to HP’s Support Team in your region. They will review and check for possible options available, if any, to resolve your issue.  You should be contacted within 2-4 business days (this does not include weekends or holidays).  Response times may vary by region. 

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!