my hp omen 15 laptop won't turn off

[KamilUr]

Hey everyone,

I found this specific topic here luckily:

https://h30434.www3.hp.com/t5/Gaming-Notebooks/My-HP-Omen-15-will-not-completely-shut-down/td-p/9187...

I have totally the same issues and I did the energy report, as suggested in that topic.

However, I am not sure what should I do with them now. Can someone suggest how can I fix them?

I cannot allow myself to reinstall windows or anything that big, because I have too much going on work wise on this PC.

Perhaps I can manually fix all of them or there is somekind of HP tool which could help?

[Kuroi_Kenshi]

Hi @KamilUr,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Disable Fast Startup

Open Control Panel (Win + R, type control, press Enter).

Go to Power Options → Click Choose what the power buttons do (left panel).

Click Change settings that are currently unavailable.

Uncheck Turn on fast startup (recommended).

Click Save changes, restart, and check if the issue is fixed.

Disable ‘Allow this device to wake the computer’ for Network Adapters

Open Device Manager (Win + X → Device Manager).

Expand Network Adapters → Right-click your WiFi adapter.

Select Properties → Go to the Power Management tab.

Uncheck “Allow this device to wake the computer.”

Repeat for all network adapters (WiFi & Ethernet).

Use the Shutdown Command

Open Command Prompt (Win + R, type cmd, press Enter).

Type the following command and press Enter: shutdown /s /f /t 0

If this works, we may need to adjust power settings in Windows.

Check for Background Processes

Open Task Manager (Ctrl + Shift + Esc).

Go to the Processes tab.

Look for any apps using high CPU/RAM, especially HP-related services or third-party apps.

Right-click and End Task on any suspicious apps.

Run HP Hardware Diagnostics

Restart your laptop and press F2 repeatedly to enter HP Diagnostics.

Run a System Test → Look for any hardware issues.

Update BIOS

Go to HP’s official website: HP Support

Download and install the latest BIOS update for your Omen 15.

Check Windows Power Settings

Right-click Start → Power Options.

Click Additional power settings.

Choose High Performance.

Click Change plan settings → Change advanced power settings.

Expand Processor Power Management → Minimum processor state → Set to 5% (on battery and plugged in).

Expand PCI Express → Link State Power Management → Set to Off.

Click Apply and OK.

If none of these work, check your Windows Event Viewer (Win + X → Event Viewer → System Logs) for shutdown-related errors.

Let me know if the issue persists! 💙

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[Kuroi_Kenshi]

Hi @KamilUr,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Disable Fast Startup

Open Control Panel (Win + R, type control, press Enter).

Go to Power Options → Click Choose what the power buttons do (left panel).

Click Change settings that are currently unavailable.

Uncheck Turn on fast startup (recommended).

Click Save changes, restart, and check if the issue is fixed.

Disable ‘Allow this device to wake the computer’ for Network Adapters

Open Device Manager (Win + X → Device Manager).

Expand Network Adapters → Right-click your WiFi adapter.

Select Properties → Go to the Power Management tab.

Uncheck “Allow this device to wake the computer.”

Repeat for all network adapters (WiFi & Ethernet).

Use the Shutdown Command

Open Command Prompt (Win + R, type cmd, press Enter).

Type the following command and press Enter: shutdown /s /f /t 0

If this works, we may need to adjust power settings in Windows.

Run HP Hardware Diagnostics

Restart your laptop and press F2 repeatedly to enter HP Diagnostics.

Run a System Test → Look for any hardware issues.

Update BIOS

Go to HP’s official website: HP Support

Download and install the latest BIOS update for your Omen 15.

Check Windows Power Settings

Right-click Start → Power Options.

Click Additional power settings.

Choose High Performance.

Click Change plan settings → Change advanced power settings.

Expand Processor Power Management → Minimum processor state → Set to 5% (on battery and plugged in).

Expand PCI Express → Link State Power Management → Set to Off.

Click Apply and OK.

If none of these work, check your Windows Event Viewer (Win + X → Event Viewer → System Logs) for shutdown-related errors.

Let me know if the issue persists! 💙

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,