my hp pavilion gaming 15 has issu is pass al tes in hp diagnostic uefi but keep reboot when booting

[DIKY_NANDA]

my hp pavilion gaming 15 ryzen 5 gtx 1650

has issu.  is pass al tes in HP diagnostic UEFI 

even its pas 30 minute CPU stres test cpu temperatur around 68 degree

but keep reboot if booting windows (work normal in bios seting and HP diagnosis UEFI )

sometimes its succesfully log in windows but restart after 1 - 5 minutes

think already i do

#instal fresh windows (i instal in another pc )

#update newest bios

#try diferent ram and nvme drive

#clear cmos

#run with batery and power supply

# i let it run for 6 hours in bios seting ( its normal and dont shut down)

problem only if starting windows 

[Dilip_18]

Hi@DIKY_NANDA,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing shutdown issues with the HP Pavilion Notebook.  

I have a few recommendations 

• Update your Notebook computer to latest BIOS from HP.COM.
• Try doing Recovery on the PC from HP shipped USB Recovery kit
• Make sure the Windows and HP support assistant updates are up to date. 
• To disable Fast Startup, press the Windows Key + R to bring up the Run dialog, type powercfg.cpl and hit Enter. The Power Options window should appear.Click "Choose what the power buttons do" from the column on the left. Scroll down to "Shutdown settings" and uncheck the box for "Turn on fast startup". Note: If these options are greyed out then you may need to click "Change settings that are currently unavailable".

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

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