my hp victus laptop stops charging randomly

[limanni]

my hp victus laptop stops charging randomly and i have to unplug and replug the charger for it to continue to cherge for 2 mins

[Nal_NR]

Hi @limanni,

Welcome to the HP Support Community. 

I'd be happy to help you! 

To be able to answer you effectively, we need some information.

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Update the Bios: Go to the hp support website. 

Keep me posted for further assistance.

 Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Smugnugget]

I have the same issue, prior to and after bios update. Charging is interupted as soon as windows 11 starts, charging is working when the machine is not powered up.

OS Name Microsoft Windows 11 Home
Version 10.0.22631 Build 22631
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name HOME
System Manufacturer HP
System Model Victus by HP Laptop 16-d1xxx
System Type x64-based PC
Processor 12th Gen Intel(R) Core(TM) i7-12700H, 2300 Mhz, 14 Core(s), 20 Logical Processor(s)
BIOS Version/Date AMI F.16, 24/04/2024
SMBIOS Version 3.4
Embedded Controller Version 34.65
BIOS Mode UEFI
BaseBoard Manufacturer HP
BaseBoard Product 8A25
BaseBoard Version 34.65
Platform Role Mobile
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "10.0.22621.2506"
User Name HOME\secon
Time Zone AUS Eastern Standard Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.7 GB
Available Physical Memory 10.9 GB
Total Virtual Memory 23.7 GB
Available Virtual Memory 18.2 GB
Page File Space 8.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection On