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- my laptop heats a lot

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06-20-2021 01:25 AM - edited 06-20-2021 01:26 AM
I HAVE A HP Pavilion Gaming Laptop 15-cx0xxx WHICH I BOUGHT IN 2018 .I HAVE ISSUES WHILE GAMING IT GOES AROUND 90 DEGREES WHENEVER I PLAY GAMES IN IT.I DONT KNOW WHY MY MODEL DOESNT EVEN HAVE A COMMAND CENTER TO CONTROL THE FANS SPEED ,EVEN THE OMEN COMMAND CENTER WONT WORK WITH MY MODEL.CAN U GUYS PROVIDE ANY HELP ,I WISH IF HP COMMUNITY WOULD PROVIDE ANY COMMOND CENTER FOR MY MODEL LIKE OMEN COMMAND CENTER THAT WOULD BE A LOT OF HELP ,IS THERE ANY APPLICATION I CAN GO OVER WITH WHILE GAMING THAT HP COMMUNITY CAN PROVIDE TO CONTROL FANS .I HAVE THE HP COOL SENSE WHICH IS DUMB SOFTWARE BEEN PROVIDED WHICH LITERALLY DOES NOTHING
06-23-2021 01:08 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Here is the link: https://support.hp.com/us-en/drivers/selfservice/hp-pavilion-gaming-15-cx0000-laptop-pc/20284020
While gaming, your hardware needs to operate at a higher rate to ensure performance levels are met. So, naturally, your components get much hotter.
For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
ECHO_LAKE
I am an HP Employee
06-25-2021 07:33 AM
You need to replace the thermal paste on the CPU and GPU. The original paste has dried out by now and no longer efficient, so it doesnt cool as well as it should. I did this on my OMEN 15 from 2018 and it made a huge difference. I used Kryonaut thermal paste.